FAQs

At the moment we are a fully online business, we do not have a dedicated store for viewing. However, we aim to provide as much details and high quality photos for our products so you will know what you're getting. Feel free to reach out to us if you are after more information.

Only for Helium (loose, number, balloons bouquets, with no personalised message) can be purchase offline, you can easy to come (please make an appointment sales@nizeonline.com.au before coming) You may need to wait inside your car while we blow your balloons, and we will let you know when its ready. its can be take 5minutes or more depending on what big your order - Cashless payment available -

Can we pickup our order ?

Yes! Pick ups are available from our locations
Seven Hills & St Marys

(address will provide upon order confirmation)

Do you offer delivery?

The delivery fee is determined by the distance from our home studio in Seven Hills. Please calculate using REAL TIME distance from Barbara Boulevard, Seven Hills to recipient's address using Google Maps.

Should the delivery distance selection be incorrect, we'll reach out to you to discuss any additional charges before proceeding your order.

You can choose your delivery time preference, unfortunately, we cannot guarantee. We'll reach out to you as soon as we start processing your order for delivery scheduling. While we strive to meet specific delivery times, occasionally adjustments are necessary to accommodate existing orders and delivery routes. If your delivery time is fixed, please contact NiZe Online before placing your order to ensure we can meet your needs.

Occasional delays beyond our control like traffic, weather, or mechanical issues can impact delivery time. NiZe Online is not responsible if your order cannot be delivered on time due to unforeseen circumstances, and no refunds will be provided.

Please provide as much information as you can to assist courier with a successful delivery.

What happened if recipient not home when delivery time?

If recipient not available when delivery time, our passionate delivery driver will carefully leave the order at a designated safe spot (balloon containing money not included). Please note, we cannot guarantee the quality of the order or prevent the risk of missing packages once it's left outside. In case there is no safe spot available, especially in apartments, our dedicated courier will get in touch with you and wait for up to 5 minutes for further instructions. If no resolution is reached, the delivery will be rescheduled for the next day if you agree and redelivery fee will be charged. So please provide as much information as you can to assist courier with a successful delivery.

Please reach out to us before make Rush order for the availability before place an order. 

How long your Hot Air Balloon gift boxes last?

As the Clear balloon for the hot air balloon are air-filled, it will stay inflated for weeks if not months or so depending on atmospheric conditions. Fluctuating temperatures, humidity and heat will affect longevity of balloon. Please take care to avoid direct flame or sharp objects especially when transporting as it is a fragile item after all and may pop!
Please be aware that we do not provide complimentary replacements for burst or popped balloons once they have been delivered/picked up.

How long your helium balloons last?

We include balloon treatment in all our helium latex balloons to extend the float time, depending on its atmospheric condition, they will likely stay afloat for the entire day! However, we would recommend getting the balloons as close as possible to the start of the event as they will slowly deflate after 8 - 10 hours. Though this is dependable on the atmospheric conditions like humidity and temperature.

NB Float times may be reduced by humidity, changes in environment and weather including elevations significantly above sea level, exposure to direct sunlight and cold air.

Are the personalised writing is printed on the balloon?

No they are created with vinyl stickers. Therefore it is normal to expect the decals to lift as the balloons gradually deflate, this happens faster with helium balloons (after 4 - 6 hours) than with air filled balloon hot air balloons (up to months)

Do you ship interstate?

Some of the balloons can be ship interstate (limited). all Description will be available on the listing of the product. please read the description on the product carefully.

Can we cancel our order?

Please refer on our Refund and Cancelation Policy for this questions.
Should you wish to change collection/delivery date of your gift, we require a minimum of 72 hours notice, however this date change will be subject to availability and cannot be guaranteed.

Please reach us on sales@nizeonline.com.au as soon as possible. 
All the request must be made in writing, via email/Message. 

What if my balloon pop after pickup/delivery?

We take great care when preparing all orders and pride ourselves on the supply of high-quality products and customer service. Every order leaves us in perfect condition.
We do not take Guarantee and responsibility for balloon popped due to rough handling, changes in temperature or exposure to elements after they have left our premises if you are picking up your order or after we have left your home or the venue if we are delivering your balloons.
Once the balloons leave our door or have been safely delivered they are out of our control and no refund or free remake will be offered if they pop or deflate. 
No exceptions apply. We are happy to remake the balloons with a 25% remake discount + delivery fee if applicable. Please note that wait times will apply should we be busy with other orders.

I purchased balloons from somewhere else, can you inflate them with helium for me?

Unfortunately we cannot do that, we cannot guarantee the quality of the balloons. And due to the current helium shortage helium inflation is reserved for clients that purchase balloons from us.  No exceptions apply.

I have a picture of balloons that I love. Can you supply the same for me?

We can use your inspiration photo as a guide, however the result may not be precisely same. If you are looking for a specific foil design or character, we may not be able to source the same however we will be able to provide you with photos of substitutes for you to choose from before we go ahead with your order.

I have purchased a personalised balloon and the lettering has started bubbling and lifting. Is my balloon faulty?

We use vinyl stickers for the personalised text on balloon bubbles and foil balloons. As the balloons begin to deflate, the vinyl will start to bubble and lift. This is a natural process and not a defect.